WINTER RESERVATIONS - 11/20/07 - 04/06/08
Deposit Policy: An initial deposit of $500 per reservation is due at the time of booking by major credit card. Final payment, including taxes, will be automatically charged to the card 30 days prior to arrival (60 days prior during Holiday Season). Optional travel insurance premiums are due at the time of booking. Mountain Resorts reserves the right to cancel any reservation if deposit or payment dates are not met.
Cancelation Policy: If a written cancellation is received 31 or more days prior to arrival (61 days during the Holiday Season), a fee equal to $60 per person will be withheld. If the cancellation is received 30 days or less prior to arrival (60 days during the Holiday Season), full payment will be withheld. Reservation changes made 30 days or less prior to arrival (60 days during the Holiday Season) will be subject to cancellation fees. Paid travel insurance premiums are non-refundable.
SUMMER RESERVATIONS - 04/07/08 - 11/19/08
Deposit Policy - Nightly/Weekly Guests: One night's lodging is due at the time of booking by major credit card. Final payment, including taxes, will be automatically charged to the card on file 14 days prior to arrival.
Deposit Policy - Monthly Guests: One month's rent is due at time of booking by major credit card. Each additional month's rent will be due on the anniversary of the arrival date. Mountain resorts reserves the right to cancel and reservation is deposit or payment dates are not met. Monthly guests will pay a security deposit in cash or by check equal to one month's rent upon arrival.
Cancelation Policy - Nightly/Weekly Guests: The initial deposit is non-refundable. If a cancellation is made 14 days or less prior to arrival, the full payment will be withheld. Changes in length of stay are subject to minimum stay requirements and cancellation penalties.
Cancelation Policy - Monthly Guests: If a cancellation is made more than 60 days prior to arrival, a fee equal to $500.00 per reservation witll be withheld. Cancellations 60 days or less prior to arrival will forfeit full payment.
Taxes and Fees:Rates are subject to 10.4% - 17.9% (depending on the property) taxes and fees. Confirmations will be sent for all individual bookings. Please review all confirmations for correct dates and rates.
Even the best planned vacation can be interrupted due to illness or other personal circumstances. Optional travel insurance can be included with your reservation. Travel insurance is non-refundable once it has been purchased. We highly recommend that you purchase travel insurance; as we are unable to vary from our cancellation policies. Premium equals 6.5% of lodging, tax and fees, and is due at the time of booking in addition to initial deposit.
Please Note: Mountain Resorts recently changed travel insurance providers.
If you purchased travel insurance before October 1, 2007 - For details of coverage provided by CSA Travel Insurance please call 866-298-6846, or click here.
If you purchased travel insurance after October 1, 2007 - For details of coverage provided by VacationGuard Insurance please call 1-866-314-9480, or click here.
Thank you for being courteous to the guests preceding and following you by honoring the check-in/check-out times. Late departures are subject to an additional night's charge unless a later check-out has been authorized by the Front Desk Manager.
Check-In Location: Check-in is at Mountain Resorts in the Resort Group building, 2150 Resort Drive. Exit US Hwy. 40 onto Mt. Werner Road. Proceed east toward the mountain for 1/4 mile. Turn left on Resort Drive, then take your first left into the parking lot. The check-in facility is open 24 hours, 7 days a week, during the winter season. During the summer it is open from 8am to 5pm, 7 days a week. In the event the office is closed, use the courtesy phone and follow instructions posted next to the phone located in the entryway. Click here for check-in location map.
Check-In Location for the Ranch at Steamboat: Check-in for visitors staying at the Ranch at Steamboat is at the property location. The Ranch office is open 7:30am to 8pm, 7 days a week during the winter season. During the summer the Ranch office is open from 8am to 5pm, 7 days a week. Guests arriving during office hours should go directly to the Ranch (directions below). For after hours check-in proceed directly to Mountain Resorts' office, following the directions above.
Directions to the Ranch at Steamboat: Exit US Hwy. 40 and proceed east toward the mountain. After the second stoplight take the second left onto Steamboat Blvd. Take the second right onto Clubhouse Dr. Go up the hill, taking second right onto River Queen Lane. At choice of going straight or curving to the left, curve left. Continue straight and you will see the Ranch sign. The office is at the bottom of the property.
No Pets Please: Sorry, we cannot accommodate pets at any of our properties.
No Oversized Vehicles: No camper, boat or trailer parking is available on site.
Additional People: Condominium units are priced "per unit." There is no additional per person charge. Units cannot exceed the maximum occupancy.
Rollaway Beds: Rollaway beds are available on a limited basis for $10.00 per night. They provide bedding flexibility and may not be used to exceed maximum occupancy.
Special Requests: All special requests are subject to availability. Each condominium is individually owned, therefore, views, decor, furnishings and bedding may vary. We will make every effort to honor your special requests but cannot guarantee them.
Housekeeping: A daily "towel and trash" service is provided. Fresh towels are delivered, used towels and trash are removed. For guests staying 7 nights or longer a "mid-stay clean" is provided. Beds are made with fresh linen, bathrooms are cleaned, condominiums are vacuumed and dusted. Additional services at some properties. Policies vary for monthly visitors.
Mountain Resorts reserves the right, without liability, to substitute equivalent accommodation at the same or lower rental rates.
Mountain Resorts makes no warranties nor assumes any responsibilities with respect to the following: